FAQ’s

United Home Services answers the most common questions about house cleaning, ironing, carpet cleaning, and gardening services across Melbourne and Victoria. Whether you’re wondering how often to book a cleaner, what’s included in a standard visit, or how ironing pickup and delivery works, you’ll find straightforward answers here — written by the people who run these services across 60+ Melbourne suburbs every week. Use the tabs below to jump straight to the service you need.

Frequently Asked Questions

Most Melbourne households choose fortnightly cleaning — long enough to deliver noticeable results each visit, short enough that the home doesn’t deteriorate between visits. Households with pets, young children, or allergy sufferers often benefit from weekly cleaning. Single-person households with high tidiness standards may find monthly sufficient. See our full guide on how often you should get your house cleaned.

A standard regular clean covers kitchen benchtops, stovetop, sink, splashback, appliance exteriors, bathroom and ensuite scrubbing, toilet, mirrors, dusting throughout, vacuuming all floors, mopping hard surfaces, and emptying bins. Inside oven, inside fridge, inside cupboards, and exterior windows are typically add-ons rather than inclusions.

Prices in Melbourne typically range from $110–$150 for a 1–2 bedroom apartment to $220–$300+ for a 5+ bedroom home, based on a fortnightly regular clean. One-off and first cleans are usually 20–40% higher. The main drivers are property size, frequency, and scope of work. See our full Melbourne house cleaning cost guide.

Yes. All United Home Services operators are police checked and carry public liability insurance as a condition of their franchise agreement. You can invite our cleaners into your home unsupervised with confidence. This is a franchise network requirement, not an optional extra.

Yes, wherever possible. We assign a consistent local operator to your home so they learn your preferences and standards over time. You’ll be notified in advance if your regular cleaner is unavailable and a replacement is needed.

No. Most of our regular clients provide a key or access code and are not home during the clean. Our operators are vetted, police checked, and insured, making unsupervised access a standard arrangement across the network.

The key checks are: public liability insurance, police clearance, consistent operators (not a different cleaner each visit), fixed pricing rather than open-ended hourly rates, and a clear process if something goes wrong. Our full guide on how to choose a house cleaner in Melbourne covers each in detail.

For households spending 2+ hours per week ironing, professional ironing typically costs less per hour than the time it frees up. Pickup and delivery services remove the task entirely — clothes are collected, professionally pressed, and returned ready to hang. See our guide on whether professional ironing is worth it.

We collect your items from your door at an agreed time, press them to a professional standard, and return them on hangers or neatly folded, typically within 24–48 hours. No drop-off required. See how ironing pickup and delivery works in Melbourne.

We handle shirts, blouses, trousers, dresses, skirts, linen, bedding, and most standard garments. Heavily beaded, sequined, or delicate couture items should be discussed with your operator first. When in doubt, ask — our operators will advise if a garment needs specialist care.

Ironing is typically priced per item or per kilogram depending on the operator. Shirts are generally the most cost-effective item. Pickup and delivery incurs a small additional fee depending on your suburb. Contact us for current pricing in your area.

Standard turnaround is 24–48 hours from collection. Same-day or express service is available in some areas — check with your local operator. We’ll always confirm the return time before collection so you can plan around it.

We cover a large network of Melbourne suburbs for ironing pickup and delivery, including the inner north, east, south-east, and western corridors. Visit our ironing locations page to find your suburb.

Our gardening operators offer lawn mowing, edging, hedge and shrub trimming, weeding, pruning, garden bed maintenance, leaf blowing, green waste removal, and general garden tidy-ups. Scope varies by operator — contact us to confirm what’s available in your suburb.

For most Melbourne gardens, fortnightly or monthly maintenance keeps lawns and garden beds in good shape year-round. Spring and summer growth periods may require more frequent visits. Your operator will recommend a schedule based on your garden size and type.

Yes. All UHS gardening operators bring their own professional-grade equipment including mowers, edgers, trimmers, and blowers. You don’t need to provide anything. Green waste removal can be arranged — confirm with your operator at booking.

Yes. An initial tidy-up visit for a neglected garden takes longer and is priced accordingly, but once the garden is brought to a maintainable standard, regular visits are faster and more cost-effective. We’ll assess the garden first and give you a clear quote before starting.

We cover gardening services across a wide range of Melbourne suburbs and regional Victoria. Visit our gardening locations page to find your suburb.

Most households benefit from professional carpet cleaning every 12–18 months. Homes with pets, children, or allergy sufferers should consider every 6–12 months. High-traffic areas like hallways and lounge rooms accumulate soil faster than bedrooms and may need more frequent attention. Read our full guide on how often carpets should be professionally cleaned.

We use hot water extraction — the method recommended by most carpet manufacturers for deep cleaning. It removes embedded soil, allergens, and bacteria that surface vacuuming leaves behind. Dry cleaning methods are available on request for moisture-sensitive installations.

Typically 4–8 hours under normal ventilation, faster with windows open and airflow through the home. We recommend avoiding heavy foot traffic on the carpet until fully dry. Your operator will advise based on your specific carpet type and conditions on the day.

Most common stains — wine, coffee, pet accidents, mud — respond well to professional hot water extraction, particularly when treated promptly. Set stains and chemical damage may not be fully removable but can often be significantly improved. We’ll give you an honest assessment before beginning.

A light vacuum before the appointment helps remove surface debris and allows the professional clean to work on deeper soil. It’s not mandatory — our operators can vacuum first if needed — but it makes the process more efficient.

We cover carpet cleaning across Melbourne metro and surrounding areas. Visit our carpet cleaning locations page to find your suburb and request a quote.

Why use Us

Experience the difference with United Home Services

Your home is your sanctuary, and keeping it clean and well-maintained is crucial for your peace of mind.
That is why our team is made up of reliable, trustworthy and professionally trained operators that have that been operating throughout Melbourne since 1995. We tackle everything from a regular home clean to complete garden care.

Guaranteed

All services are covered by our Satisfaction Guarantee

Reliable

Our Owner Operator’s success is built on your satisfaction

Experienced

United Home Services has been providing great service in Melbourne since 1995